This Privacy Policy explains how CallRecova ("we", "us", or "our"), operated by CallRecova, Markham, Ontario, Canada, collects, uses, and protects information when you use our AI-powered appointment scheduling service. By using CallRecova, you agree to the practices described in this policy.
1. Information We Collect
We collect information necessary to provide our automated appointment scheduling and customer follow-up services:
- Account information: Name, email address, phone number, and business details provided at registration.
- Customer contact data: Phone numbers and names of your customers who interact with our AI assistant via SMS.
- Appointment data: Scheduling information, availability, booking confirmations, cancellations, and rescheduling records.
- Communication data: Text message content exchanged between our AI assistant and your customers.
- Usage data: How you interact with the CallRecova platform, including login times and feature usage.
- Technical data: IP addresses, browser type, device identifiers, and cookies for platform functionality.
2. How We Use Your Information
We use collected information solely to provide and improve our services:
- Delivering automated missed-call follow-up and appointment scheduling via SMS
- Sending appointment reminders and handling cancellation and rescheduling requests
- Requesting Google reviews on your behalf following completed appointments
- Providing account management, customer support, and billing
- Improving AI accuracy, system performance, and service reliability
- Complying with applicable Canadian and international legal obligations
3. Sharing of Information
We do not sell, rent, or trade your personal information or your customers' data to third parties. We may share data only in the following limited circumstances:
- Service providers: Trusted third-party vendors who assist us in operating our platform (e.g., SMS delivery providers, cloud hosting), bound by confidentiality obligations.
- Legal requirements: When required by applicable law, court order, or governmental authority in Canada or other applicable jurisdictions.
- Business transfers: In the event of a merger, acquisition, or sale of assets, with notice provided to affected users.
4. Data Retention
We retain your account data for as long as your account remains active. Customer interaction data (including SMS conversations and appointment records) is retained for a maximum of 24 months to support service delivery and dispute resolution. You may request deletion of your data at any time by contacting us at callrecova@gmail.com.
5. Data Security
We implement industry-standard security measures including encryption in transit (TLS) and at rest, access controls, and regular security reviews. However, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data and disclaim liability for breaches resulting from circumstances beyond our reasonable control.
6. Your Rights (Canadian Residents)
Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete data
- Withdraw consent for data processing (subject to legal or contractual restrictions)
- Request deletion of your personal data
- File a complaint with the Office of the Privacy Commissioner of Canada
To exercise any of these rights, contact us at callrecova@gmail.com.
7. Customer Data Responsibility
As a CallRecova subscriber, you are responsible for ensuring that you have obtained appropriate consent from your customers to receive automated SMS communications from our AI assistant on your behalf. CallRecova acts as a data processor on your instruction. You, as the business owner, are the data controller responsible for compliance with applicable privacy laws in your jurisdiction.
8. Cookies and Tracking
Our website uses essential cookies for platform functionality and analytics cookies to understand how users interact with our site. You may disable cookies through your browser settings; however, this may affect certain platform features.
9. Third-Party Links
Our platform may contain links to third-party services such as Google Reviews. We are not responsible for the privacy practices of third-party websites and encourage you to review their policies independently.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify registered users of material changes via email at least 14 days before the changes take effect. Continued use of CallRecova after the effective date constitutes acceptance of the updated policy.
11. Contact Us
For any privacy-related questions, requests, or concerns, please contact us:
CallRecova
Markham, Ontario, Canada
Email: callrecova@gmail.com