These Terms of Use ("Terms") constitute a legally binding agreement between you ("Subscriber", "you", or "your") and CallRecova ("CallRecova", "we", "us", or "our"), located in Markham, Ontario, Canada. By accessing or using the CallRecova platform and services, you agree to be bound by these Terms in full. If you do not agree, do not use our services.
1. Description of Service
CallRecova provides an AI-powered automated receptionist service for small businesses. The service includes automated SMS responses to missed calls, AI-assisted appointment scheduling, appointment reminders, cancellation handling, rescheduling assistance, and Google review request automation (collectively, the "Service"). The Service is intended to assist — not replace — human judgment in managing business appointments and customer communications.
2. Account Registration and Eligibility
To use CallRecova, you must be at least 18 years of age and operate a legitimate business. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to provide accurate, current, and complete information during registration and to update such information as necessary.
3. Acceptable Use
You agree to use the Service only for lawful business purposes. You must not use CallRecova to:
- Send unsolicited commercial messages (spam) to individuals who have not consented to receive communications
- Impersonate any person, business, or entity in a misleading way
- Violate any applicable federal, provincial, or local laws including Canada's Anti-Spam Legislation (CASL)
- Transmit harmful, abusive, harassing, or fraudulent content
- Attempt to reverse-engineer, copy, or exploit any part of the CallRecova platform
You are solely responsible for ensuring your use of CallRecova complies with all applicable laws and regulations, including obtaining appropriate customer consent for automated SMS communications.
4. AI Scheduling — Important Limitations and Disclaimer
⚠️ IMPORTANT: CallRecova's AI scheduling assistant is an automated tool designed to assist with appointment management. It is not infallible. Scheduling errors, miscommunications, double-bookings, missed reminders, or failed rescheduling attempts may occur due to technical issues, AI limitations, integration failures, or other unforeseen circumstances.
By using the Service, you expressly acknowledge and agree that:
- CallRecova does not guarantee that AI-scheduled appointments will be accurate, complete, or error-free at all times.
- You are solely responsible for independently verifying your appointment calendar and confirming bookings with your customers when accuracy is critical.
- Any appointment scheduling errors made by the AI assistant are not the legal or financial responsibility of CallRecova.
- CallRecova shall not be liable for any losses, damages, missed revenue, reputational harm, customer complaints, or consequential harm arising from scheduling errors, missed reminders, incorrect rescheduling, or any other failure of the AI assistant to perform as expected.
- You are responsible for maintaining your own backup scheduling system and for notifying your customers of any appointment changes through your own channels when necessary.
CallRecova is a supplementary tool. We strongly recommend that all Subscribers periodically review their appointment calendars independently and not rely solely on the AI assistant for mission-critical scheduling decisions.
5. Limitation of Liability
To the maximum extent permitted by applicable law, CallRecova, its directors, officers, employees, contractors, agents, and service providers shall not be liable for:
- Any indirect, incidental, special, consequential, punitive, or exemplary damages
- Loss of revenue, profits, goodwill, data, business opportunities, or customers
- Damages arising from scheduling errors, AI miscommunications, reminder failures, or rescheduling failures
- Damages arising from third-party service failures, including SMS delivery providers, calendar integrations, or Google services
- Damages resulting from your customers' reliance on AI-generated appointment confirmations or reminders
- Any harm caused to your business reputation as a result of AI communications sent on your behalf
In any case where liability cannot be fully excluded by law, CallRecova's total cumulative liability to you shall not exceed the total subscription fees paid by you in the three (3) months immediately preceding the event giving rise to the claim.
6. Disclaimer of Warranties
The Service is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. CallRecova expressly disclaims all warranties including, without limitation, implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components. We do not warrant that AI-generated communications will always be accurate, appropriate, or effective for your business needs.
7. Indemnification
You agree to indemnify, defend, and hold harmless CallRecova and its affiliates, directors, officers, and employees from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or related to: (a) your use or misuse of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or third-party rights; (d) any dispute between you and your customers arising from AI-generated communications or scheduling actions taken on your behalf; or (e) your failure to obtain proper customer consent for automated SMS communications.
8. Subscription, Billing, and Cancellation
CallRecova offers monthly subscription plans as displayed on our pricing page. Subscriptions are billed monthly in advance. You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period. We do not offer refunds for partial months. We reserve the right to modify pricing with at least 30 days' written notice to active Subscribers.
9. Intellectual Property
All content, technology, branding, software, and materials comprising the CallRecova platform are the exclusive property of CallRecova and are protected by applicable intellectual property laws. Your subscription grants you a limited, non-exclusive, non-transferable licence to use the Service for your internal business purposes only. You may not copy, modify, distribute, or create derivative works from any part of our platform.
10. Third-Party Services
CallRecova integrates with or relies on third-party services including SMS delivery providers, calendar platforms, and Google services. We are not responsible for the availability, accuracy, or performance of these third-party services. Any failures by third-party services that affect CallRecova's functionality do not constitute a breach of these Terms by CallRecova and do not entitle you to a refund or compensation.
11. Service Availability and Modifications
We strive to maintain high service availability but do not guarantee uninterrupted access. We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice. Scheduled maintenance will be communicated in advance where practicable. CallRecova shall not be liable for any service interruptions beyond our reasonable control.
12. Termination
We reserve the right to suspend or terminate your account immediately and without notice if you breach these Terms, engage in fraudulent or harmful conduct, or use the Service in a manner that poses risk to CallRecova or other users. Upon termination, your right to use the Service ceases immediately. You may request export of your data within 30 days of termination.
13. Governing Law and Dispute Resolution
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Ontario, Canada. You agree to attempt to resolve any dispute informally by contacting callrecova@gmail.com before initiating formal legal proceedings.
14. Changes to These Terms
We may update these Terms from time to time to reflect changes in our services or applicable law. We will notify registered Subscribers of material changes via email at least 14 days before the changes take effect. Continued use of the Service after the effective date constitutes your acceptance of the revised Terms.
15. Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and CallRecova regarding your use of the Service and supersede all prior agreements, understandings, and representations. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
16. Contact Us
For any questions regarding these Terms, please contact us:
CallRecova
Markham, Ontario, Canada
Email: callrecova@gmail.com